Fm not working

[Pavan3]

Hi,
When i connect earphones to my phone FM is not working just buzzzzz!!!! Sound will come. This is new cell just 10days only completed. What can i do for this problem.

Regards
Pavan

[SophiaW]

Hi Pavan3, welcome to the community!

Firstly could you please go into Settings > Apps > All > scroll down and tap on SmartConnect > tap Clear data. Then test the headphones with FM again & let us know whether that has helped or not. 

[Uliwooly]

Do you have Ok Google on?

[Pavan3]

No its not working first 2min played after that again buzz!!! Only coming

[Pavan3]

What should i do now can you please suggest me.

[Uliwooly]

Does it work while on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[SophiaW]

I see, Pavan3 - if you boot the phone in safe mode does the same issue occur?

To booti n safe mode press the power key until the Power Off message box appears. Hold your finger on 'Power Off' for 2-3 seconds until 'Reboot to safe mode?' appears > tap OK. 

To exit safe mode just power thephone off & then on normally. Keep us updated.

[Pavan3]

Yes my phone is rebooted. Still same problem sophiaW exactly after one min it will turns to buzz!! Sound, Not working.

[Uliwooly]

@Pavan3

Not rebooted but boot on safe mode

[Pavan3]

Yes that one only boot on safe mode. Still not solved my issue fm is not working