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False voicemail notification

rk4262
Visitor

False voicemail notification

Yesterday I received a phone call that I did not answer, just a couple seconds after it stopped ringing I got a message notification. I looked at my phone and there was a red "voicemail" icon in the notification area. So I pulled down and clicked on the icon, it said I needed to register first. So I opened the phone book and pressed 1, it says no messages. 

I'm sure I overlooked it, but I didn't see it in the owners manual that came with my phone. Do I need to register for the answering machine? If so, why didn't that go to my carrier voicemail? It doesn't seem it would go to an answering machine that I haven't registered for yet. I used to love the Sony Erricson phones, until AT&T stopped carrying them, so I finally ordered one unlocked, so that could be part of it also, but I wouldn't think so. 

Thanks for the help

Robby

2 REPLIES 2
Phy
Legend
Legend

1. Settings
2. Call Settings
3. Voicemail
4. Voicemail service
5. Select "My service provider"
profile.country.GB.title
Uliwooly
Expert

Do you have any other phone apps, or perhaps "Google Voice"?

Also contact AT&T ASAP as it could be on them not the phone.