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failed lollipop update HELP

NewVirtue
Visitor

failed lollipop update HELP

I followed the steps on my pc to update the device. Step 1 was to leave it plugged in and said it might turn off. It did.

Step 2 said to follow the instructions on screen which include turning it off....but the tablet never turned back on. Still, i followed the steps as they were described and the pc never saw my tablet. I followed the troubleshooting section which said to hold down power and volume. Now i get no LED any time. Not from power, plug in, magnet charge. Nothing. The tablet wont turn on.

Did this uodate just brick my tablet!?

Ive had this thing for less then a month, my accessories are still in the mail! Pleade help me someone
15 REPLIES 15
NewVirtue
Visitor

So its been about 3 hours. I tried using the pc companion and it never saw my device, infact my pc doesnt even recognize something is being plugged in.

I still am not getting any LED, vibration, or response of any kind. gonna try another 3 hours. So for you uliwooly, when this happens to your devices its completely dead like this even after the 3 hours?

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Uliwooly
Expert

No, after 3 hours they started working, you should try a different usb cable and charger. 

NewVirtue
Visitor

well I pulled out my volt and current thing-a-ma-jig.....i tried multiple cords including the original and multiple chargers including the original...they all charge at 0.0Amps which generally only happens when the device is 100% charged...maybe i need to kill the battery? any way to do that without...being able to turn it on....

im screwed arent i?

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Uliwooly
Expert

You could open the SIM card port and press the reset button, maybe just maybe that will do it. if not, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Sorry 

NewVirtue
Visitor

no need to be sorry not your fault. thanks for all your help uliwooly and know that your invited to the funeral Crying_Face

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Uliwooly
Expert

Lol, I hope you can get it fixed, keep us updated.