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Factory reset

Fran101
Visitor

Factory reset

Hi All

My phone fell from my pocket as I sat at my desk at work and since then I have just a black screen. The back ligthing still works and it still charges, but doesn't show anything on the screen. Is there a way I can do a factory reset somehow? I really don't want to take my phone in to the service provider for that as it takes forever to get it back.

I also tried the PC Companion, but can't do a back up as the program tells me there's a communication problem and when troubleshooting via the PC it tells me the phone has a driver problem.

Please can somebody help me out of this?

1 REPLY 1
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_alexdon_
Expert

You could also try sony update service,just force shutdown the phone before(power button+vol up until the phone vibrates 3 times):

http://www.sonymobile.com/gb/tools/update-service/

alexdon