My phone has developed new issues post the factory reset: - random contacts have gone missing - keyboard backspace and fwd slash keys are behaving buggy in potrait mode. didn't try landscape - swipe works at times and sometimes not - contact images are reduced to a small box vs taking up the entire screen after the software update - the ear speaker issue which was told to me by the service centre ppl was a software issue remains unsolved - few screenshot images have just disappeared on restore (yes, I did a full backup)
Service center refuses to check the phone. First Xperia Z Ultra they were dealing with.
No sound from the ear speaker most of the times. If there is any, is more of static. The phone hasn't got wet not have I tried to treat its waterproof abilities. The diagnostics is mixed. At times can hear the sound and at times I can't.
The battery life is reduced to half after the factory reset. It used to last me 12 hours and now within 4 it asks for a recharge.
You should contact a Sony Moderator so they can take a look into this, I don't understand why they wouldn't take your phone. Contact Johan, Sam, Alexander, Markus, etc.
It would be very odd for an authorised repair agent to not take a phone. Have you contacted your local Xperia Care team to verify if this is an authorised repair agent?
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I finally did get support. They replaced the handset saying that the ear speaker software was conflicting with the microphone. Something I didn't understand.
Quiet unhappy with the phone though. The phone functions are terrible. Contact management, call quality. Still having issues with zero support from the service centre.
