Factory reset support

[MG]

My phone has developed new issues post the factory reset:
- random contacts have gone missing
- keyboard backspace and fwd slash keys are behaving buggy in potrait mode. didn't try landscape
- swipe works at times and sometimes not
- contact images are reduced to a small box vs taking up the entire screen after the software update
- the ear speaker issue which was told to me by the service centre ppl was a software issue remains unsolved
- few screenshot images have just disappeared on restore (yes, I did a full backup)

[Uliwooly]

when you say full backup do you mean repair it with either PCC or SUS?

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos 

[MG]

I backed it up from the PCC and then did a repair from SUS.

[Uliwooly]

I wonder if you have a faulty screen, test it with this

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

[MG]

No, I don't have a faulty touchscreen.

[Uliwooly]

Are you sure its not because you are touching the edge of the screen with other fingers? I've read another thread and the user complained about the screen being too sensitive and this created similar issues. 

[Uliwooly]

http://talk.sonymobile.com/t5/Xperia-Z-Ultra/Xperia-Z-Ultra-touch-screen-problems/m-p/360756#M177

[MG]

Nopes. All was well till the factory reset. All of a sudden I can't be having too many fingers on the screen.

[MG]

The bigger issue is regarding the contacts and the ear speaker

[Uliwooly]

Contacts 

open the phonebook > menu > filter > perhaps some contacts were stored somewhere else, I suggest that you back them up with Google 

Could you elaborate on the ear speaker? Because if the problem persists after repairing the phone it might be a hardware issue. 

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos