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Face recognition problem with

Not applicable

Face recognition problem with

Apparently the front camera is not working ...

tested before the update everything, including the front camera and was working perfectly ...

Now after the upgrade just can not use ... I have no option to select it and still can not activate the facial recognition it gives error when configuring ...

19 REPLIES 19
profile.country.GB.title
Uliwooly
Expert

This is an English only forum

translate.google.com

cristianmartins wrote:

Apparently the front camera is not working ... tested before the update everything, including the front camera and was working perfectly ... Now after the upgrade just can not use ... I have no option to select it and still can not activate the facial recognition it gives error when configuring ...

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profile.country.GB.title
Uliwooly
Expert

repair your phone with either SUS or PCC and see if it works

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

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Not applicable

I'm doing the recovery, once you say what happened

profile.country.GB.title
Uliwooly
Expert

let us know if it solves this issue

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Not applicable

Nothing ...
I lost everything I had installed and did not solve the problem
The error it gives is
Could not start the "unlock facial"

profile.country.GB.title
Uliwooly
Expert

but if you unlock the phone the front facing camera work?

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Not applicable

gives me no other option, just do not set the lock face ...
addition of the opinion that the camera does not exist, because nothing else recognizes ...
which did not happen before the upgrade

profile.country.GB.title
Uliwooly
Expert

my question is once you unlock your phone -> open the camera app -> menu -> front camera does it work?

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Not applicable

No, the front camera not working ... That was trying to say, or the application of the camera she aprece as before ... does not give me more option to select the front camera