Experia X10 Sensuous Black Design failure

[#1]

I have a serious trouble with the USB connector.It never charges,however the red light keeps blinking now and then.The phone was purchased in Feb 2011 and hardly used for 3 months.The service centre at Switzerland denied my req

euest to replace or repair the phone sin
ce they claim it is a mechanical damage.I am at loss to understand the provided USB cable is too heavy which means a design fault.Compared to such equivalent models whe
Brein the USB cable is quite slim.Do you have a solution for this as the service centre has asked me to dump the phone.Wow,what a way to treat customers.X10 sucks.....   pure waste of investment for such faulty design model.
me
y

[#2]

After finding out from Sony Ericsson India that such cases is eligible for a free replacement mobile under warranty period is possible,I again contacted the service center in Switzerland since it was purchased here.They finally agreed to replace.However it was a tough task.It is to be noted that customer service is not consistent across geographies.Be aware.Your bargaining power is important in europe.