Experia X - phone switches off even after charges 100%

[sanjeevsood101]

I have an experia Z and even after charging the battery to 100% the phone switches off after I remove the charger. I have to keep the phone continuously on charging to ensure that it remains on. Is it a battery or a software issue?I have android software version 5.0.2 and phone model no is C6602.

Please help...

[Samuel1]

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

[Jevin]

Hi,

am facing same issue, with out charger xperia Z not working it keeps switching off, i need to connect with charger always,

can anyone help me to solve this issue 

Android:5.0

[xavinux]

Hi @Jevin

You can first do a backup of your device information: How to backup?

Then try to update your device using PC Companion.

I hope can be useful.

Best Regards,