Exchange ActiveSync unable to add the account

[marta_h]

Hello,

I have been trying to add my coorporate emai account as an activesync exchange (calendar/contacts/etc).

I have had this set up on two of my previous phones (htc & iphone) and it was working absolutely fine, but the xperia Z1 keeps giving me the error message 'Could not finish. Could not open connection to server.Edit details' and I can't set up the account at all at the moment.

I have tries various things, including changing the port (its 443)

All the input data is correct:

email address-correct

password - correct

domain/username - correct (those two were input as seperate items on htc rather than with /)

mailserver - correct (as per my previous settings that still work) 

SSL - unticked 

I have also contacted the network provider (orange) to see if there is anything from their side that I should include, but they advsie that there are no restrictions..

so this takes me back to the Phone ... any clues why is this not working? 

thanks

[ffondeur]

Try to get in touch with your IT (your company) sometimes you need to activate the ActiveSync to allow the service to work even thou you had it before.

It happen to me, i work for Xerox and was wondering what was the problem and my IT told me to activate it. Problem was solved