Error during call

[dhaval411]

I have facing problem during calling session.. When I have dialled a call from my xperia c. Screen is automatically turned off. I couldn't disconnect phone because screen is turned off.

[_alexdon_]

Can you first check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[Uliwooly]

If you experience the same while on safe mode, it'll be wise to repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Jake-SonyXperia]

Hi dhaval411,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Are you using a case or screen protector? if so they may be to close or covering the Proximity sensor which would cause the screen to stay black whilst on a call.

Let us know how you get on.