ERROR! CAMERA NOT AVAILABLE

[Mel09]

Hello everyone, i need a little help, since a week or two everytime i try to record a video as soon as I touch the red button it says "error! camera not available"

so i have been browsing a bit to know what i must do, and yes i did clear all data, i restarted the phone, it seems to be working only on safe mode, software is up to date. everything seems to be fine, except i cannot take any video. can someone please please help me.

thx in advance.

[_alexdon_]

Do you have any 3rd party apps for your camera?In safe mode it does the same?

[Mel09]

no third party apps except photo grid, and in safe mode it does work, only in normal mode that it is not working.

[_alexdon_]

Remove any apps that could be related to the camera.See how it goes.

[Mel09]

i just did, and it is still doing the same thing

[alexrx]

Hi Mel09,

Based on your first post and the steps that you have already tried to perform, repair/re-install the phone software using Sony Update Service.

Sony Update Service

Cheers.

[_alexdon_]

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@alexrx wrote:

Hi Mel09,

Based on your first post and the steps that you have already tried to perform, repair/re-install the phone software using Sony Update Service.

Sony Update Service

Cheers.

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Try this suggestion above,but before backup your data.

[Mel09]

ello again, so I downloaded sony update service, and i have to enter the model of my phone but they don't have it in the list, what should I do, can I just choose any sony xperia z1 model. My one is a sony xperia z1 model C6903 . What should I do... thx again for your help...

[_alexdon_]

You should choose xperia c6903 or 02,don't remember exactly how it is in SUS.

[Mel09]

they only have :

- xperia z1 compact

- xperia z1 f (SO-02f)

- xperia z1 (SO-01f)

- xperia z1 (SOL 23)

- xperia z1 xperia Z1s (C6916)

Which one to choose?