There are some serious issues in products and after sales services.
I'd purchased Tipo dual sim phone in Dec-12. Within few days it had to send to service centre for earphone panel problem. It took nearly 10 days to resolve the problem. Again it got the same problem and it was sent to Service Centre in Kalyan, Maharashtra on 18-July-13. 12 days after keeping the handset with them, they had told me the earphone panel which they had to order is expected by 6th August 13. Unrepaired handset was returned to me, today, 30-Jul-13. I'm really worried about the approach and attitude of sony xperia team
- Product is so worthless, that it had to be sent to service centre twice within 6 months.
- Average resolution time is always more than 10 days (for me atleast). Besides resolution is not guaranteed.
- Also don't understand if this company believes on checking stocks.... Effective stock controls can handle above scenario and avoid much more complains.
- Calling Customer Care is a joke... Your call is kept on hold, you are asked to handover the phone to the service centre officers (had not noticed such behaviour in any other call centre), denying communication to customer for unresolved queries even if it is company's fault, calls being transferred to some irrelevant senior executives to whom you have to explain everything time and again and hang up phone in agony of not getting any solution.... many more issues..
Trust somebody in sony xperia will understand this hopefully work on it.
