dropping signal

[Jester0968]

Okay so i have had my z2 for just over a month now all was well but it now drops signal regularly at home and at work. Please dont say its the network as girlfriend has a htc m8 on same network and hers does not have issues also when it does drop it fails to reconect i have cleaned the sim done a factory reset. Im willing to try any thing i do want to send the phone off for repair

[Jester0968]

Yes tried that as well no difference.just to add this it will be showing two to three bars on lock screen then when i unlock phone and start to use phone either web use or text it will drop off and quite ofter loose signal all together

[_alexdon_]

Could you go for a software repair?

[Jester0968]

How do i do that.not trying to be funny but the phone is only a month old. I just know the response from sony it would be try a new sim factory reset running in safe mode try 3g only try cleaning the sim. Ive tried all of the above it makes no difference.
Just picked phone up now no signal so unlock wait five minutes still not reconnecting switch 4g off then back on only then does it reconect

[_alexdon_]

I know you are dissapointed but you could try a software repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

I am not sure it will help but you could give it a try.

[Jester0968]

Okay that sounds good i will give it a go tomorrow and report back. Many thanks for all your help it is greatly appreciated kind regards neil

[_alexdon_]

Ok,you are welcome.Keep us updated.

[Jester0968]

Okay software repair done and it's no better contacted Sony and they suggest same thing what next

[_alexdon_]

You have to take the phone into a sony service.

[Jester0968]

And what will they do plus how do I find my nearest one.
Has no one got any ideas to how I might resolve the problem or find a way round it

[_alexdon_]

http://www.sonymobile.com/global-en/support/contact-us/

Check here.