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dropping signal

Jester0968
Visitor

dropping signal

Okay so i have had my z2 for just over a month now all was well but it now drops signal regularly at home and at work. Please dont say its the network as girlfriend has a htc m8 on same network and hers does not have issues also when it does drop it fails to reconect i have cleaned the sim done a factory reset. Im willing to try any thing i do want to send the phone off for repair
22 REPLIES 22
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_alexdon_
Expert

Try other SIM in your device or your SIM in other device.

alexdon
Jester0968
Visitor

Yes done that sim is fine
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_alexdon_
Expert

Stop by a sony service.

alexdon
airahza
Visitor

i also have the same issue.  how to solve it?

Sam
Legend
Legend

@airahza - Have you tried the steps outlined above to troubleshoot this?

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Jester0968
Visitor

What steps outlined above.as for stop by at a sony service centre dont have one close to me.im looking for a solution ir a way round the problem ive used android for a few years now so no my way around quite well i think its a firmware issue and needs a fix from sony so probably never going to get one
Sam
Legend
Legend

@Jester0968 - I was referring to trying other SIM's etc to narrow down the cause of the problem. However in addition to this do you have LTE enabled on your device?

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Jester0968
Visitor

Yes tried swapping sim makes no difference yes 4g is on or lte
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_alexdon_
Expert

Change to WCDMA and see if the same occurs.

alexdon