Here is my little feedback to help people make the right decision -
I purchased Sony Xperia Tipo Single SIM some 3 months back.
Within 1.5 months, the phone started showing echo issues. The other party hears
an echo and there is also loss in voice quality.
I submitted the phone to the authorized Sony Service center.
After repairing the phone, the problem came back within 24 hours. So I gave the
phone again to the service center and yet the problem recurred. Since the same
problem recurred, I contacted Sony Customer Care asking for a replacement and
they FLATLY REFUSED to replace the device and just 'apologized'.
I am now proceeding with a consumer court complaint for
selling defective product and bad service as well as causing associated
expenses and harassment.
I would also like all readers to know that when I went to
the customer service center the first time, for Tipo alone, there were two more
customers facing problems. One elderly person was there and said he was facing
some motherboard issue just one month after purchase. Another young
guy said he had touchscreen problems. When I went there to collect the
phone, there were people facing issues with other models, and it was not the
first time they had visited the store.
When I went the second time to collect the phone also, there
was yet a person who had come there many times already.
It is quite clear that Sony is not paying attention to
testing properly what they have developed. It does not even look like this is
even their playground. It is easy to make a little money by selling customers
bad products, but I am surprised they are even getting away with it.
Particularly for Tipo, you might want to check out the web with the kind of
problems people have faced. The mic problem is definitely a very standard one
and is there with the Dual Sim also.
Sony has obviously shown very low levels of professionalism
in my case at least, very unlike their reputation of others electronic goods.
It does not seem they are interested in retaining customers. I am surprised
they have even got so far with mobile phones.
Alok
