Does not charge beyond 60%

[Damien77]

Recently got a Xperia Z2. Charged it the first night from 31% to 100%. Did all the updates, downloaded the apps and games I wanted one there. And when I went to charge it again, I left it on charger overnight. Woke up to it being "full" at 60%. No charge indicator onscreen or the light. Unplugging and plugging back in did nothing. Tried a few things with Sony support to no avail.

When I was researching the issue, I remembered reading about it possibly being an app so I decided to factory reset the tablet. It sits next to me currently charging at 76%.

I'm posting to see if anyone knows anything concrete about what apps may be causing the issue. I do not believe it's a 3rd party app as attempting to charge in safe mode yielded the 60% issue.

[MarlonUk1]

if the problem persist in safe mode, then it must be a firmware problem,

try to software repair using Xperia Companion.

also check with your Local support service center if the battery is still in good condition

[Damien77]

So far, after adding the apps I wanted it still charges over 60%. If the problem returns, I'll give that a shot and post an update.

Thanks for the tip, hopefully the issue is, and stays, resolved. 

[Emir1]

Hi @Damien77,

I am glad to hear that it now behaves normally! In case it happens again, could you try calibrating the battery? Charge your device fully to 100%, then use it until it drops below 5%. Once that is done, turn it off using the OFF button - then simply charge it while it's turned off until it reaches 100% again.