Delay Delay and Delay

[Harsh1412]

I have brought my phone on 19/11/2013
After a day my phone's touch was not working when i connect it to the charger.
After a day i have gone to the service center they took my phone on that day and returned a new phone of same model on 2/12/13.
That phone was also having the same problem so i have again gave the phone to the service center on the next day.
Months have been passed and still they are not able to return me a new handset.
I have called to the service center 100 times they all say your new phone will return in 4-5 days but still on this day 15/1/2014 they are not able to return the phone.
And saying your phone is under process and will be delivered in few days.
they say it every time i call them.
I have not even used my phone for a single day.
I brought the phone for Rs. 21,600

This is the JOB SHEET NUMBER they gave me.

d113120700701

This is the phone number they told me to contact when i want to ask about my phone.

9044723322

They are not giving my phone they are not giving my money back they are not able to do anything.

I want a full compensation for the delay and i want my money back.

Or another model of Sony Xperia but not SP because i dont want do go again if the handset will again malfunction.
Tell me what should i do?

[Sam]

@Harsh1412 - Do you have an SR number from any escalation you have raised with the contact centre that you can send through to me so that I may escalate this for you?

@randomlyhere - Have you tried charging through more than one point c=and are you using an original charger as the problem you have described is often due to a voltage problem interfering with the touch screen?

---

Don't forget to mark posts that answers the topic as Accepted Solution. 
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

[Harsh1412]

What SR Number?

If your asking for documents ,recipts or Job Sheet, Yes i have them.

What you need?

[yacob89]

Dude, everyone have the same touch screen problem when connected to charger. Service centre won't fix this problem. 

They won't be able to return with new handset, simply because every single xperia sp device have the same problem.

I also have the same problem.

[Harsh1412]

If you also have the same problem then why are you compromising?

Did you actually paid for the phone or yours was gifted?

I have paid 21 Thousand Rupees for this product and i wont accept a damaged product released by sony.

[Sam]

@Harsh1412 - The SR number is a reference created by the Xperia Care team whenever they are contacted and is generally provided as a reference. If you did not get one then I would advise contacting them back regarding the issue and if you get the same result please request and SR so that I can escalate this for you.

---

Don't forget to mark posts that answers the topic as Accepted Solution. 
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

[Harsh1412]

@sam

This is the JOB SHEET NUMBER they gave me.

d113120700701

[Sam]

 I’m sorry you may have misunderstood what I meant. I require a reference from when you spoke with the actual Sony Xperia Care team, not the repair agent. If you have not already contacted them regarding this then as above please do so.

---

Don't forget to mark posts that answers the topic as Accepted Solution. 
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

[Harsh1412]

@SAM 

you know sam what i am going to do?

I am going to file a complaint against sony if i didnt get my phone on monday.