Death screen Sony M4 Aqua

[lightbringer]

Hello guys, I don't know where to look anymore in order to fix my problem. So it all started this morning, I was on my phone and it was fully charged, so I used like 10% of battery and 90% was left. After exiting application I locked it, and then a minute later when I tried to unlock it (pressed the power button) nothing happens. No respond, just a black screen. I've put it on a charger, nothing still not responding. I also tried to connect him to my PC using USB and PC Companion, but PC can't recognize it either. So I've been looking for some solutions, I really tried everything from Power Button+Volume Up/Down, pulling SD and SIM card out, pushing little power button near SD card but phone wont respond to anything. Did anyone have or had this problem? It's really frustrating.. Thanks..

[Uliwooly]

@lightbringer

You should contact your Local support to get it inspected

[Christofer]

Hi @lightbringer,

Sorry to hear this.

Have you tried performing software repair using PC Companion as well? If not then I'd suggest that you give it a try.

If it doesn't work then follow uliwooly's suggestion and contact your Local support team.

[lightbringer]

Thanks you guys, I've tried the recovery thing but still phone's not working. During the recovery procedure it says that I should press and hold Power Button + Volume up/down at same time if I have non-removable battery, but it didn't help. I guess I'm gonna try with my local support. By the way, phone is like 2 months old so it's kinda weird that this is happening but I hope there's still chance at fixing it.