Dead Battery

[Eless]

Hi all.

I have a probelm with my ION xperia, well It does not charge a bit, just the led in on and chargo upto 1-2% all day long.

I have tried plug to PC and the home, no improve nothigs.

Can u help me?

Maybe should change the batttery?

Please help me.... thanks

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Jake-SonyXperia]

Hi Eless,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In this case, you may be looking at a hardware issue, I would suggest that you get the handset to a service agent for assessment. Please contact Sony Mobile directly using the link below.

http://support.sonymobile.com/global-en/contactUs/