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Data buton dissapeared !! Cannot turn on data ????

RichieL1
Visitor

Data buton dissapeared !! Cannot turn on data ????

Hi guys,

Had my z2 for a few weeks and all has been well, till i woke up booted the phone and tried to turn off wi-fi and switch to 

data as i was about to leave the house and have a good EE 4G uk connection .... NO BUTTON, just usage for the month.

I have tried everything to get it back, flashtool, hard reboot, nothing, now the SIM also says it is not recognised in the handset,

I have been out and purchased some pay as you go ones on the same network but same thing !

Help !!

I have included a screnshot of where the button is normally under bluetooth and wi-fi in network settings

Screenshot_2014-08-28-01-35-40.png

8 REPLIES 8
Sam
Legend
Legend

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

You wont get a button if the phone is not registering that there is a SIM inserted. Just to clarify, have you tried a firware repair, if you have and still have no luck I would have to advise you speak with your local  Xperia Care team for assessment of your device.

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RichieL1
Visitor

Did you mean firmware repair NOT firware repair ? I have flashed firmware 17.1.2.A.O.314 again  but to no avail 

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_alexdon_
Expert

There is no SIM in the device,I guess that is why you don't get the button.

alexdon
RichieL1
Visitor

There is a sim in the device!
RichieL1
Visitor

I've tried several others too just to check it wasn't a sim fault
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_alexdon_
Expert

You don't have signal at all,you might have a hardware problem.Stop by a sony service.

alexdon
dm841
Contributor

go into settings and click on the MORE option under wireless &networks mobile networks >network mode then set it to 4G(preferred)/WCDMA/GSM if that dont work go into the internet settings oftion and redownload the internet and mms settings found under more .

hedrox87
Contributor

When Xperias loose the SIM by software do as above said... First change settings to GSM only... and see if it catches data, then go again to 3G/WCDMA preferred and see what will happen. Had same issue in Xp T (LT30p), sometimes had to change the phone range to get back to service again. If it doesn't help, try to reinstall android with pc companion, first of corse make a backup of all things you like, drop it to SD card, take it off and repair with pc companion (should protect the SD from whipe out).