Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Certainly, you will be able to run a repair to reload the firmware as per the below steps:
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
What are your thoughts about this forum? Let us know by doing this short survey.
0online
1902361posts