Cracked screen

[Kezza]

Hi I have the same problem as many others in that the screen on my 2 month old Z1 compact cracked 2 days ago without any reason. The touch screen is now only working randomly and when I can get the phone to open up only the bottom half of the screen works! Can someone advise me if I contact Sony on the telephone listed here or is there an e mail contact? I just seem to be going round in circles on the website!

Many Thanks Kerri

[_alexdon_]

http://www.sonymobile.com/global-en/support/contact-us/

Try the above.If you need to backup some of your stuff,get a USB OTG and connect a mouse to unlock the device.

[Mazzy]

Has anyone had any problems with the internal screen cracking for no reason

[Haarriss]

Yes, last week my screen cracked while being idle on the table...sent the phone to Sony for analysis. I am sure that my phone suffers from the well known self-cracking problem. Unfortunately i was not able to backup any data from the device, which means that photos from around 1-2 month will be lost

[vidcare]

within 7 months the cracked screen has happened twice one moment its ok then you find the touch screen is none resposive a sign of the cracks are going to appear at present my ZI is back to Sony repair centre (UK) ! not a very fast turn around and a lack of communications not very happy chappy with Sony  

[vidcare]

Well Well Sony want to charge me £90 to replace the screen its classed as not covered by the Guarantee nothing different as of the first time in January 2016 self implode of the touch screen classed as under Guarantee as it should be as this model has a long history of this fault !! now been informed this time its not covered !!!  thats me will have nothing to do with Sony any more RIP OFF

[Oliv1]

I had the same problem. I let my phone on my desk in the evening, it was definitely OK, I used it to listen to music. On the next day, half of the touchscreen didn't work anymore. After examination, I noticed a very thin crack in the middle of the screen from the left to the right.

It's clearly a design issue of the Z1C, there are many similar reports online. I sent it to Sony, they offer to repair it for 175€. There is no guarantee that it will be a long term solution, since some people reported that their phone broke again shortly after being repaired. I will contact Sony's support to see if they can offer a more customer oriented solution. Otherwise, this will be my last Sony, I don't want to give more money to a company that expects its customers to pay for its own mistakes.

[vidcare]

Its a SAD situation No More Purchase of any Sony Goods ! That's a Promise !!! i was given three choices (1) pay £90 for Sony to replace a screen that they had only replaced 6 Months prior  (2) Pay £20 for them to return as received (3) a offer of a £20 voucher to spend in any Sony outlet, I TOOK OPTION (2) and purchased a new screen from Ebay fitted ok and sold the phone on ! Bye Bye SONY , I do believe its a heat (battery)related problem expansion within ??