Crack On the Screen

[mani43]

sooooooooooo today was using my xperia z1 and it droped from 1ft of the ground which is carpet and devoloped a crack what does the warrenty cover considering there no marks just screen is cracked

[Uliwooly]

Contact Sony directly/ take it to a Sony repair center. 

http://www.sonymobile.com/global-en/support/contact-us/

I don't think the warranty cover this. 

[mani43]

---

@uliwooly wrote:

Contact Sony directly/ take it to a Sony repair center. 

http://www.sonymobile.com/global-en/support/contact-us/

I don't think the warranty cover this. 

---

o2 doesnt cover this its a joke only had the phone for what like 2 and half weeks and it breaks on carpet what joke of a phone!

[Uliwooly]

I wonder if the screen was already cracked and the last drop just expanded the crack 

http://www.xperiablog.net/2013/10/04/xperia-z1-in-drop-test-how-well-does-the-build-quality-hold-up/

[mani43]

---

@uliwooly wrote:

I wonder if the screen was already cracked and the last drop just expanded the crack 

http://www.xperiablog.net/2013/10/04/xperia-z1-in-drop-test-how-well-does-the-build-quality-hold-up/

---

think is as you saw in the video it has tamper glass which should not crack at all but thing is mine has a clean crack which runs from the top of the phone where sony sign is 

[Uliwooly]

I wonder how was it your Xperia Z1 cracked 

[mani43]

---

@uliwooly wrote:

I wonder how was it your Xperia Z1 cracked 

---

Spoke to sony, according to one advisor this is a manufacture fault apprently it tempar glass and shatter proof lol so i went back to o2 they said it not cover under the warranty so they called sony and sony now claim it not under warranty is this false advertisment?

[Uliwooly]

The glass it is not shatter proof, the Xperia Z1 has tempered glass with an ASF (Anti Shatter Film) on top. 

[mani43]

---

@uliwooly wrote:

The glass it is not shatter proof, the Xperia Z1 has tempered glass with an ASF (Anti Shatter Film) on top. 

---

lol the sony lady advisor botched up the call then lol

[GeoffH]

I can't see anything in your photo - are you sure it's not just a scrape on the ASF film can sometimes be hard to tell

As for warranty - there is no manufacturers warranty on the planet that covers for accidents, you need extra cover for that - you admitted yourself dropping the phone from 1 foot onto carpet !!   and please don't take offence and I'm not saying it is not true - but do you really expect anyone to actually believe you broke the screen dropping the phone onto a carpet floor ? and never mind from only a height of 12"  seriously ?

and I'm not accusing you of telling porkies I'm simply saying - who is going to believe it

my phone hit a concrete floor hard last night from chest hieght and then got stood on and grinded screen down - it has deep scrapes in the ASF that could easily be confused with cracks

hope you get it sorted