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Compass, light and proximity sensors on M5 dual are not functioning!

Aldrich914
Visitor

Compass, light and proximity sensors on M5 dual are not functioning!

After i update my phone to Marshall mallow i notice that the Compass, light and proximity sensors are not functioning .. i read some comments on xperia care support and tried to put my phone on safe mode and the problem still persist.. I even downloaded "phone doctor plus" app to test if thiers a problem on my hard ware, and yes my sensors are not functioning. Please help!!
3 REPLIES 3
profile.country.GB.title
Uliwooly
Expert

@Aldrich914

Boot in >>> safe mode then 

settings > about phone > diagnostics > test > test everything 

Aldrich914
Visitor

I already did what u instruct but the problem still persist.
And the diagnostic are failed.
What to do if it does failed??
profile.country.GB.title
Uliwooly
Expert

@Aldrich914

Repair the phone with XC, if that doesn't work then it's likely to be a hardware issue, contact your Local support

 

Xperia Companion (XC)

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355