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Hi @Jess06,
I am sorry to hear that.
Could you please upload a photo of what your screen looks like? It will help us identify what the issue is.
Hello Cameron,
Here is a pic on my Sony Xperia Z3 Compact phone with the cloudy background on the screen. It is also not allowing me to delete pictures.
Thank you for this. I think I can see what you mean. It looks like a physical problem. I recommend you contact your Local support team to arrange a repair.