Check if my Z3 D6646 is brand new or refurshibed

[DiegoSalazarG]

I recently bought a Z3 D6646 in Bolivia. Here there is no official Sony support and I bought mine from a local store. The phone looks okay but I'm not entirely sure if it's brand new or used/refurshibed and that is kinda common here.

I looked up my IMEI and put in on imei.info and it says that it's a Sony Xperia Z4 Ultra but that doesn't make any sense: first that cellphone has been canceled and second it's much bigger than my smartphone. I also tried to put my IMEI in Son'ys website but it says is invalid.

The specs of the cellphone look fine but the camera feels underwhelming. 

[FrontierGate]

What does the firmware on your phone say?  Can you upload a photo?

Try to connect your phone with PC companion:

http://support.sonymobile.com/global-en/tools/pc-companion/

[DiegoSalazarG]

What do you mean by "What does the firmware on your phone say?", how do I check that. Thanks for the quick response.

[FrontierGate]

Under Settings, About Phone, it shows your phone's firmware number and other info.

[DiegoSalazarG]

You mean this?

The PC companion works fine.

[Uliwooly]

@Diego_s

You might have to contact Sony directly to find out info on this device >>> Local support

[Uliwooly]

@Diego_s

could you elaborate on ?

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@Diego_s wrote:

The specs of the cellphone look fine but the camera feels underwhelming. 

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Also on your phone > open the phone app > input > *#*#7378423#*#* > wait > wait > wait > service info > service test > total call time 

[DiegoSalazarG]

@uliwooly idk, the brightness seems off, I guess I am too exigent.

The total call time is 0000:00:00. I am going to contact Sony support just to be 100% sure.

[Uliwooly]

@Diego_s

Are you using Superior Auto or Manual? which light conditions are you taking the pictures? flash on/off?

[DiegoSalazarG]

Superior auto with artificial lights and flash on. This is a photo of my bed, the brightness seems off. Sony's support couldn't tell me much except that my IMEI actually corresponds to a D6646 according to their system.