charging problem Sony XZ2

[mahassine]

hello,

I try to charge my sony XZ 2 with charger and cable original, but the notification LED continues to flash amber, as if be charged and DISCHARGE without stopping, after several hours the battery indicates lower level than before !!!
or sometimes I have a message like this: the battery will discharge more than it loads!
for information:
I bought my XZ2 past month.
and I try with another cable with the charger and plug my sony XZ2 directly on my PC but still the same problem.

Help !

[_alexdon_]

Look at the adapter,what output does it have? Is the device running resource demanding apps?

[Sam]

After you take the phone off charge please check: Main Menu > Settings > Power Management > Battery Usage > tell us what the top couple of apps and percentage of battery they have used are.

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[mahassine]

Thank you for your replay, i do two screenshot :

                               

Thank you.

[_alexdon_]

Google services seem to be using some of your battery,do you have internet and location enabled all the time?

[mahassine]

hello,

my wifi, Internet and my Location is disabled, and I am in STAMINA mode.

Last night, I Turns off my phone and I put it in charge, the notification LED is red and orange and flashes from time to time !

I turned on my phone in the morning, and according to the curve "historical information", it seems to me that the phone is charged and discharge continuously !!! (even if it is Turns off). I think the telephone "activates" even if it is off !!

Please look at the picture (the time where mobile signal is red, phone turns off).

Thank you for your support.

[_alexdon_]

You should perform a software repair:

http://www.sonymobile.com/gb/tools/pc-companion/

It will erase the internal memory and install a clean version of the software.

[mahassine]

Also when my phone  is on and I start charging, it begins to unload! and the homepage refreshes all the time!

[_alexdon_]

Perform a software repair as I have stated above.

[mahassine]

hello,
I did a software repar with the PCC, but the problem remains the same.

when the phone is on the charger on my PC it quickly discharge.
and switches constantly between On charger/out Charger  until the battery reaches low battery !!

any idea please.