Cant restore z3 using sony bridge for mac.

[Ducksy]

Hey guys and gals, i recently had a repair done to my Z3 by sony (main board replaced). before sending off i backed up phone on the 10th feb.

Received my Repaired phone today and tried to restore using sony bridge for mac, i select the correct backup dated the 10th and it runs though the backing up process fine no errors, i restart the phone and nothing.........phone is exactly the same as before i restored.

Can anyone help me on this as it took ages to setup the phone last time and have alot of important info on the backup.

Many thanks. 

[Uliwooly]

What is it that you backed up with Bridge?

[Ducksy]

Full phone back up from the "back up your xperia deivce" option in sony bridge for mac.

[Uliwooly]

What if you try again? I know its an obvious suggestion but it doesn't hurt to try 

for future reference 

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Ducksy]

tried it 4 times now even after updating the "sony bridge for mac" 

[Uliwooly]

I'm starting to think that probably the backup was corrupted, could you elaborate on the issue? were you able to backup your phone before you sent it in, as if it was working while performing the backup

[Uliwooly]

You could also contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

[Ducksy]

nope never restored it before but dont think its corrupt......found this post describing exact same problem.

/t5/Xperia-Z-ZL-ZR/sony-bridge-for-mac-RESTORE-phone-not-working-after-exchange/td-p/467069

my only problem is i cant find the back up folder on my mac.

the "Sony Ericsson Bridge for Mac" folder is not in the Application Support folder.

where could it be ?

[Ducksy]

Managed to find the folder using yet anothe forum post on this subject seems like a common issue..........

http://talk.sonymobile.com/t5/Xperia-S-SL-acro-S/Where-do-back-ups-get-saved-on-a-Mac/td-p/314742

[Fredrik_L]

Hi Ducksy!

Sorry to hear about your problem with Bridge for mac.

Did you managed to do a restore after you find your backup?

If you still have a problem please write back here.

Best regards

Fredrik