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cannot transfer file using USB

Not applicable

cannot transfer file using USB

I've been having a problem since before i updated my phone, i've used 3 different USB cables(sony cables-the one i got when i bought it, also, it used to connect before and i can connect other phones so it's not the cables) on 2 different laptops (works with other phone) but all it does is charge and nothing more...it doesn't give me the ''connect your phone'' option. I went into connectivity, changed the connectivity mode, tried pc companion..nothing..my phone is not rooted or anything. i've unmounted and mounted my SD card in another phone and it works so it's not my SD...i heard it has something to do about force charge or something like that but i don't really know how to toggle it off if it's on. Help please!

1 REPLY 1
Samuel1
Hero

As long as you have checked Auto connect in MSC and USB connection mode: MSC your phone should mount the memory card without any issues. If it still doesn't show up after checking these there might be some software issue (since you can charge the phone). Have you installed PC Companion from our website and tried connecting it ? Have you tried resetting the phone?