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Cannot record videos

ybhatt05
Visitor

Cannot record videos

please tell me what to do now? 

15 REPLIES 15
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_alexdon_
Expert

@ybhatt05 Is there an error that you receive? Maybe you can share a screenshot?

alexdon
ybhatt05
Visitor

Screenshot_2016-11-20-20-18-27.png

ybhatt05
Visitor

As you can see in the screen shot, the same error message comes for rear camera. 

In short no recording from both cameras.

And no other applications activated which uses camera. 

Then what's wrong with it?? 

profile.country.RO.title
_alexdon_
Expert

@ybhatt05 Same happens in safe mode?

alexdon
ybhatt05
Visitor

I have tried it. The screen shot I uploaded is taken in safe mode.
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_alexdon_
Expert

Have you also tried clearing data for camera app?

alexdon
ybhatt05
Visitor

Yes. But still issue persists.
profile.country.RO.title
_alexdon_
Expert

What is left for you to try is a software repair using Xperia Companion. This totally looks like a software issue.

alexdon
ybhatt05
Visitor

Can I go to Sony local support centre and get software repair done?