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Cannot Copy data to memory card

leeroy_25
Visitor

Cannot Copy data to memory card

Okay I am really hoping someone can help with this as the problem has plagued me since I got the phone new and since I sent it back for repair which appeared to fix the problem I have since discovered it didn't! I should have checked more thoroughly when I got it back!

So here is a summary of the issue I have:

So I have tried two band new 32GB SD cards as initially I thought I had been sold a dudd. I have formatted these in the phone and then when this has failed in a PC to FAT32. I can copy and read data to the cards fine in a PC reader so this would imply the cards are fine?

When I put them in the phone it is slow to detect and mount them but does eventually and sees them as the correct capacity.

However if I try to transfer data under the storage menu this fails immediately and says 'Transfer interrupted. Check your SD card for possibly transferred data'.

I was advise by support to try and install and standalone file manager which I did and this also failed to copy data to the card. Once again it can see the card and when you browse the card a load of random symbols show in the folder presumably where it has tried to start copying to it.

I have tried to reset the phone previously and this did not solve the issue either. Just a pain in the bum having to reinstall everything afterwards!

By chance I was trying again with the file manager App and happened to look under properties for the SD card where I noticed it said Read: True, write:False.

So I believe the issue is, for whatever reason, that the phone is seeing the card as read only even though it has no lock and I can clearly write to it when I put it in a PC.

I think that is all the info up to now. The problem is really getting me down on the phone and I do not really want to send it off again and be without a phone for a week and potentially be charged for a repair when one it has been like it since new and two if there is possibly something I can do to fix it myself with some guidance from someone on here.

Keeping my fingers crossed!

Thank you

Lee

20 REPLIES 20
Sam
Legend
Legend

Have you tried erasing the SD card with the phones menu itself instead of formatting through a PC?


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leeroy_25
Visitor

Yes I have tried both methods. It tends to crash the phone trying to delete data once you have tried to write to it.
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_alexdon_
Expert
leeroy_25
Visitor

Thank you but this refers to the card reader not the micro card.
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_alexdon_
Expert

What cards do you use?If you do not mind.

alexdon
leeroy_25
Visitor

The cards are Samsung ones
leeroy_25
Visitor

Class10 32GB
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_alexdon_
Expert

I thought you have sony cards,I have seen they have compatibility issues with the sony devices.How ironic...

I do not know,I think you should take the phone into service,even if you do not like this idea...

alexdon
leeroy_25
Visitor

Anymore thoughts on this? I thought maybe there was a way to access the background of the phone and change a setting that is presumably wrong? I am so annoyed if my phone needs to go back again. I tried to demand a replacement when I first got the phone but had no luck as I was outside the 7 day window! The phone comes with no memory card and it took a few days to get one sorted etc so 7days doesn't give you much time! 

This is the second sony I have owned and second one with problems having had many Nokia's before this and never had an issue with one of them I am wondering why I changed!