Share your experience!
Hello, i bought my phone in november 2015 and since, i can't connect it to my computer. I try with differents USB cable and computers with Xperia Companion software but it never works.
@ludovyk
Does the computer recognize the phone at all?
Hi ludovyk,
Is it only Xperia Companion that does not see the handset or is it the computer in general? Also do other computers see the device?
No, the computer don't see the phone at all.
I look at the Device Manger but when i connect the phone, nothing appear.
I think the problem is the phone, and not the cumputers.
Does the notification LED turn on when connected?
Yes, as when it is charging.
That is rather odd, can you boot to safemode and then try connecting and let us know the result.
Safemode instructions.
It still does not work.
That's a real shame, this could possibly be hardware then especially as it wont be seen by multiple computers.
In this case I suggest that you contact Customer Care directly and see what they can do to help. Use my signature below to find contact details.
