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can anyone help me please!!!!!!

Zerocorb_17
Visitor

can anyone help me please!!!!!!

im just root ny z2, after i turn on the phone it says that the rooting prosses failed, then i got load of error message. i cant open some app, and my mobile network just not working. and it frose when i tried to reboot / turn off. what should i do? i tired this attempt 1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/ and install it on your PC. 2. Install and open PC Companion then select Support Zone. 3. Phone Software Update. 4. Start. 5. Repair Phone 6. Continue 7. Accept data removal 8. Next 9. Wait for prepare 10. Select Phone 11. Follow the connection steps but wheni clik the phone software update > repair my phone/tablet, it says " Problem : There is no software available for your device, Details: Sony update engine doesnt have software available for your device, Troubleshoot: Please try again later. can someone help me please????
31 REPLIES 31
Thommo
Genius

Zerocorb_17
Visitor

how?
Thommo
Genius

Click the link in my above post for full instructions

Zerocorb_17
Visitor

i just finished the flash process and when i open my phone it say's that the process has failed, and i got many error message, and i noticed that the mobile data doesnt work ( doesnt have any singnal ) and it froze when i tries to reboot/turn off, what should i do? i want my z2 to work like it used to Slightly_frowning_Face , i tried to hard reset ir, but nothing happen, please help me
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Qatrium
Expert

Did you flash with flashtool? If yes, did you use the correct firmware?

Zerocorb_17
Visitor

i think not, could you help me to fix this problem?
Zerocorb_17
Visitor

there were 2 z2, i think i got the wrong one Slightly_frowning_Face
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Qatrium
Expert

Then do it again with the correct one. You have to make sure to use the correct firmware for your model. You can know the exact model from service menu:

Open phone dialer, dial *#*#7378423#*#* then choose Service info -> Model info and write down the model you'll get (should start with D65), that's your model number, any firmware other than this model will not work and may cause your phone to brick.

Zerocorb_17
Visitor

could you send me the download link?
profile.country.US.title
Qatrium
Expert

For which model?