I bought an Xperia Z2 from a friend. The phone is nice and everything was working fine, until one day the camera stopped working. Whenever I open a camera app, even any flashlight app, it either says, "Unfortuantely, the camera has stopped" or "Can't connect to camera." I spoke to Sony customer service and received quick troubleshooting help. Unfortunately, neither updating the software, nor resetting the phone helped. I spoke to customer service again and they've asked me to send in the phone. I do not have a purchase receipt for this phone, so I asked a sony rep and he said it wasn't important and I could just send the phone without a receipt. So, I got the RMA, 82914324801 and I'm shipping the phone today. I hope it gets fixed within the next couple of weeks.
I checked the forums for repair reviews and thought it would be great if I document my entire repair process right here.
I've spent a lot of money on this device and just for that 20.7MP camera. I also bought the phone based on the fact that it was still under warranty. I also do not wish to get into a "call sony every other day" cycle.
If you have experienced either great or not-so-great customer service please let me know.
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08/29/2014: RMA number generated
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09/02/2014: Shipped by FedEx
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09/03/2014: Delivered (as per FedEx), no confirmation from Sony
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09/08/2014: Received an email from UPS for package shipping out of Sony. Contacted customer service they confirmed my device was being sent back but they didn't have any idea if the device was fixed.
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