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camera issue when flash on

xperiaz14
Visitor

camera issue when flash on

2 days ago I bought Xperia z3 (D6603) from local market it was on lollipop 5.1.1. everything is working fine except camera. when I on the flash light the set becomes overheating and pictures are not clear. given below the sample picture. when I off the flash the camera works perfectly.DSC_0001[1].JPG 

22 REPLIES 22
CameronT
Champion

Hi @xperiaz14,

Do you have a case or screen protector on the device?

xperiaz14
Visitor

yes i have applied protectors on both sides but camera and flash light portions are free.

Tags (1)
CameronT
Champion

@xperiaz14,

It is possible that, even if they are uncovered, the flash is reflecting the light from the protectors. As a test, could you please remove the back protector and see if it makes any difference?

xperiaz14
Visitor

here are some other sample picturesDSC_0016[1].JPG

xperiaz14
Visitor

the second picture is taken after removing the back protector. when flash light off the picture becomes clear here is the sample.DSC_0010[1].JPG

CameronT
Champion

@xperiaz14,

Is there any dirt, dust or scratches on the camera lens?

xperiaz14
Visitor

there is no scratch or dirt on camera 

xperiaz14
Visitor

today I repaired my z3 via pc companion. it took more than 2 hours to repair but still facing the similar issue.

xperiaz14
Visitor

Is it hardware issue or some kind of software problem.