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buttons pushing themselfes

profile.country.NL.title
Peterjdebruijn
New

buttons pushing themselfes

my xperia worked for 2 weeks than started to push its own buttons (return, menu and back) has been in repair since may. they do not spend more than 3 minutes looking at it at the repair shop. the phone is mostly unworkable because the back button prevents you from doing anything. I have a video of it the vodafone shop reprodcued it in 3 minutes but the repair center say they can not find anything, I wonder if they even read the problem or looked at it for more than a minute before sending it back. phone has been in repair for more than 7 weeks and i am asked to send it in for repair again

Bought another phone to keep my business running,

Updates have no impact at all.I have done them when ever I had the phone and it was not acting up fo ra moment.

I am out of options, sony support does not react, they said let us know when you get it back and the problem is still there but have not seen a reaction from them

I cannot sell the phone like this as "I feel repsonsible when selling someone a phone".

thing I worry about most is that Sony has serious quality issues in their production as I recently baught their vaio notebook SVP1321C5E that I actually consider returning

is there anyone who knows how to get the attention of Sony for a problem like this

4 REPLIES 4
profile.country.GB.title
Uliwooly
Expert

do you have a protective case or have you added an extra film protector?

profile.country.NL.title
Peterjdebruijn
New

the phone is clean, no protective film, cover or anything. various updates to the firmware, done by me and repairshop where it was twice. guess they assumed the updates fixed all as i do not think they spend much tme on diagnosis.

Hated to do this but see no other option, i linked a video Utube


profile.country.GB.title
Uliwooly
Expert

then you have to take your phone to a Sony repair center

profile.country.NL.title
Peterjdebruijn
New

I was afraid of that.

Not sure where my provider tookit twice but it has been in a repair center twice. that is where the do not spend more than a couple of minutes on it before sendingit back with did not find anything wrongwith the phone/

but thanks anyway for the reply. I was wondering if others had found this proble, too.

from what I see in this Forum that is not the case