broken TOUCHSCREEN

[pablofon]

Hi, just a month ago I acquired 12/01/2014 Sony Xperia Z3 dual sim ( D6333 ) , on 02/01/2015 walk out and put it in my pocket.
When it out to take a call I meet the PANTALL broken TOUCHSCREEN .
The team bought in Rio de Janeiro , I live in Rosario , Santa Fe, Argentina and traveled with some frequency to Brazil.
In Argentina , do not give me support because I acquired in Brazil.
I need to fix my problem please , someone tell me how to fix it.
I called the phone of Sony and I have not the answer I 'm looking for.
Always use Samsung, decided to change by this brand and really never thought a INDESTRUCTIBLE screen was going to break this way.
Please help
Thank You

[Phy]

You should contact Sony Xperia Support
http://support.sonymobile.com/global-en/contactUs/

[Phy]

And also contact Sony Xperia Support in Brazil.

Phone
De segunda à sexta : 08:00 - 20:00
Sábado : 08:00 - 20:00
‎ +55 4001-0444
(custo de chamada local – capitais e regiões metropolitanas)
‎ +55 (0)800 884 0444
(demais regiões)

[pablofon]

Hi, thanks for your prompt reply , but I have already consulted SONY XPERIA ARGENTINA , they sent me to a support and tell me that they can not solve.
You say you call SONY XPERIA BRAZIL ? there they will know how to solve my problem ?
Sony is not INTERNATIONAL ?
You tell me that I can only be solved in BRAZIL ?
Sorry , but Samsung did not have that problem, unless the touch screen a month break , from what I saw in the forum I am the luckiest ... others were folded before ...
Look just want to solve my problem and to use the phone and bought dreamed of having .
Please I need a solution.:smileycry:

[Uliwooly]

@pablofon since you bought your phone at Brazil, the warranty its only good on Brazil. There's another alternative which will be for you to DIY which will be cheaper BUT it will void your warranty. 

[pablofon]

ok , is a sensible response.
Where I can find an authorized service in PORTO ALEGRE ?
This month I have to travel to there .

Thanks

"Ceases to be a problem if no solution". Eduardo Mendoza ( 1943- ? ) Spanish Writer .

CP PABLO FONDEVILA.

[pablofon]

Look, I tell him I have a TV 42 "Sony Bravia, Playstation III, a netbook Sony Vaio, in my Ford Escape a Sony multimedia, wanted to have everything in sync with my Xperia Z3, truth ME WRONG.

Sony NEVER EVER imagined that his top-end product in mobile not give them answers in the world.
There are brands like Samsonite they do.

Maybe Sony is not the market leader?

Sony company offering the highest technology and the highest current range cell will display explodes. Only should have read the forum, I had not purchased.

It is important that you tell me what kind of warranty mean?
1- I reset the computer?
2- I reset the screen?
3- I have to pay the settlement?

As if going to charge me, I just need that SONY has the courtesy to send the original spare my home or the official service in Rosario I repair my own and do not waste more time.

Please know that I am very angry and upset.
The lack of a solution to the problem I will tell everyone I can.
I will warn you not to buy the Xperia Z.

WANT A SOLUTION. HE TRUSTED BRAND.

IT IS A SHAME THAT CAN NOT SOLVE A BREAK OF A SINGLE SCREEN.

PLEASE I NEED A SOLUTION, NOT an excuse

[Uliwooly]

@pablofon the link and numbers to contact Sony Mobile are above, this forum is for us, users, to help each other, by all means contact Xperia Care and let them know how you feel about it.

[Curnow1]

The touch is not working? Well im surprised no one gave these answers but oh well, let me do it.
Ok first try to boot your phone in safe mode and check if it works or not. If not then try pc companion. Try fixing your software by the pc companion

Keep us updated.

[Uliwooly]

@Curnow1 it's not going to work as the screen it's cracked