Broken SIM slot, unable to access repair site.

[Sim1985]

Hi,

My Mom just got a new M2 but had trouble getting the SIM to work. I've had a look, and it just doesn't look right. I'll try and upload a photo too.

There's a micro SIM stuck it at the moment, it won't come out because the underside of the slot is bent towards the card. The dummy card has scratches on it.

The online chat support says I should send it for repair, but I can't access the site. It keeps redirecting to the global site and says online repair's not available.

I've tried on different browsers, different devices, and using 4G rather than wifi. No change.

Does anyone know how I can bypass this problem to send it for repair?

ETA: This is what thew slot looks like. There's a couple of scratches from me trying to dislodge the card (somewhere in the middle of the card). But everything else is as it looked before putting the card in.

[Sim1985]

Thank you, I'll keep checking back.

[Johan]

Hi,

It seems like this will have to be fixed at repair so I suggest that you give your local support team a call. They can help you arrange for an repair.

Local support.