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Broken location reporting Vodafone NZ On Sony D5833

Simonhorrocks
Visitor

Broken location reporting Vodafone NZ On Sony D5833

Getting to my wits end with my new Sony Z3C, since buying it I have had major location reporting Issues.

The phone was purchased outright and is being used on a Vodafone plan, both initially 3G enabled and now 4g enabled. The problem has persisted since day one. Now I am sure if this was a network and handset compatibility issue, this would've been addressed at a high level by Sony.

My issues are, poor accuracy, gps dropping off, unable to find current location, finding current location but then not tracking changes to my position. Problem occurs in all apps tried, Google maps, waze, yahoo maps, Garmin navigation. Appears to get a general read on my location when location services are accessed by an app, I.e. Facebook for check ins or tinder.

Steps taken to repair the situation, factory reset, twice. Problem still persists. Returned to the Sony authorised repair centre in NZ, returned and problem still persisted. Downloaded gps testing apps, very slow if ever gets a 3d fix. Have used my SIM card/account in an iPhone 5 and works perfectly. Contacted Vodafone tech support who just didn't call me back. May try again.

I've also recorded videos which I will post when they have uploaded.

Question 1. Anyone successfully using a Sony z3c 5883 on Vodafone nz 4g?
Question 2. Has this kind of fault been encountered before and is there a possible fix in the access point names?
15 REPLIES 15
Simonhorrocks
Visitor

PC companion repair?

If so, guess what, already tried 😕 Will send to Sony for the second time and see if they can get to the root of the issue...
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Uliwooly
Expert

I'm sorry to hear that. 

Simonhorrocks
Visitor

I've created two videos to demonstrate the issue

The first is a screen capture recording (sorry for the radio audio in the background) in this video I attempt to use google maps firstly to track my position as I drive home, you'll see the location dance all over the place after the first 30 secs or so I then turn on navigation to take me home in google maps, you will see the icon repeatedly stop, then jump to catch up, and then take a right turn (where i turned left) and jump to catch up. You will see it repeatedly hang where I did not stop the whole journey home apart from exiting right off the motorway https://www.youtube.com/watch?v=IX8twc_P3rA 

The second is me demonstrating my inability to get a lock using the gps test app, I am close to a bridge, but really that should not interfere, i keep testing for 3.5 mins https://www.youtube.com/watch?v=6aRwL9EBv3E

feedback welcome!

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Uliwooly
Expert

You might want to stop by your local Xperia care

http://support.sonymobile.com/global-en/contactUs/

Simonhorrocks
Visitor

I have already sent it back for repairs once, no change. That was my first port of call.

I have it scheduled to go back again as soon as i can get a hold of a loaner phone.

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Uliwooly
Expert

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