battery not charged

[shahnam]

I have sony z1 when charging, message show the connected power source is not sufficient the battery is discharging faster than it is charging. Minimize your device usage while charging

[SophiaW]

Hi shahnam

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

What power source are you using and are you using a sony cable?

[shahnam]

Yes I use sony cable.

[_alexdon_]

What about the adapter? Is it an original one?

[shahnam]

Yes it is original, I read forum install kitkat update to fix this bug

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).