Got to talk to them again and they said that Sony HQ replied and said no they will not do anything about it. I guess they have gotten away with this for a long time so they will keep taking the easy way out. There is also the SoD issue that I'm not even going to get into.
After some more complaint, the guy on the phone said "since you are not happy with the reply I will send this case to the HQ again". It's gona be another week he said.
Not sure if there is anything else I can do.
