ive had a past experience with their service too, but luckily my phone has been replaced by them. my conclusion is their main service center(im from Philippines too by the way) is good, i actually talked to them they told me to just call them when i have a problem. but the bad thing now is the employees on their shops, i think they dont care a lot to their customers, i experienced it in MoA, they told me that they only do softwair repair on their shop(i think all sony users know it too, so i think there is no point of going on their shop now if you have problems), their main service center here is called TCI, they are the one who replaced my phone, they delivered it to MoA(employees at MoA dont even know that my phone has already been delivered to them, i called the TCI again for them to talk with the employees for proof). also in SM Dasmarinas, employees there dont even look at me when im talking to them, im just asking some question, im not yet even finish talking(the only words that ive said is "can i ask abo(ut)...(suppose to be "can i ask about bottom cap of xperia U?")) then she talk already and said "did you bought your phone here?"(without even looking at me) so ive said no and i said that im just gonna ask, then she said that they wont repair phones that doesnt bought from them but i continue my question anyway. so again my conclusion is, their main service center is not bad(from my experience), only the dumb employees of shops who dont care about customers as long as they get their salary.
also thanks for Johan, i really think that you helped me a lot with my problem on my phone for the past months.
