Backup with PcCompanion problem

[redbear76]

Hello to everyone,

before update to 4.3 I would do a complete data phone backup but Pc Companion doesn't work with my phone.

After preparing session where I select only data and exclude photo, music etc. it stops with this screen:

do you have any suggestion on how solve it? I already check some external apps but without pay anything they backup only call and contacts that are already on my google account.

[Danial-mach1]

read this may be it help you

[fedebt]

Hy redbear76

Which OS are you using in your PC?

Just a guess but have you got some screen lock option on?Like PIN or  pattern lock? if yes try to disable it.

Have you tried to reinstall PC Companion?

Ciao

[_alexdon_]

Did you encrypt your phone?

[famurcia]

Hi, I have encrypted my phone and I know that the only way I have to get this decrypted is by doing a master reset on my phone; however PC Companion doesn't let me backup my info prior to doing this. Is there a way to complete this backup process so I don't have to lose all my info?

Thanks. 

[_alexdon_]

You could try to backup using the inbuilt backup and restore app.

http://talk.sonymobile.com/t5/Xperia-Ion/Alternatives-on-How-to-backup-Xperias/m-p/161240#M170

But I am not sure it will work.