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Backup when touchscreen is not working

SaLiC
Visitor

Backup when touchscreen is not working

Hi

My z1 compact is broken in the touch screen.

I need to back up the notes and tryed using xperia transfer and pc companion. It is not working.

If I can backup sms also it would be greate.

Thanks in advance Slightly_smiling_Face

My new phone is z5 compact.

1 REPLY 1
Didrik
Enthusiast

Hi @SaLiC,

Welcome to the community!

Sorry to hear about your phone. However as long as you are able to boot it you should be able to make a backup using Xperia Companion for your Xperia Z1 Compact unless you have a screenlock enabled. If you do have a screenlock I'd suggest getting your hands on an OTG-adapter, this will allow you to connect a computer mouse to your phone and that way unlock it, making a backup possible.

On the attached image you can see an OTG-adapter, connect your phone in one end and a computer mouse in the other, a cursor will appears on-screen allowing you to navigate your phone. My recommended first action would be to remove the screenlock under Settings > Security.

OTG.JPG

Once you've made a backup in Xperia Companion you will be able to transfer this backup using Xperia Transfer directly on your computer. Let me know how it goes Slightly_smiling_Face