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nicmenicnic

Hi All,

So for the last year i have always backed up my phone throuhg Sony bridge for mac.

Yesterday i lost my phone and have been sent a replacement identical phone.

I have now been told by Sony that the backups i have been doing only can be put on to the old phone?!??!

Is there any way that i can get the old files on to the new phone?

Any help would be great!!!

Thanks, Nic

_alexdon_

A backup is compatible to a device with the same firmware version.

alexdon

nicmenicnic

ok - so what do i need to do?

the phones are exactly the same yet if i connect the phone thorugh sony bridge it says there are no back ups available?

Thanks,

_alexdon_

What firmware do you have on your actual device and what firmware was there on the lost one?

alexdon

nicmenicnic

the old phone was kept up to date so im going ot say the latest one and the new one is also up to date....

I dont have my last phone though to check for definate?

_alexdon_

You could recover contacts as shown here:

About other stuff,you could rename the file to .rar or .zip and see what you can extract.

alexdon

nicmenicnic

Thanks but im on a Mac and that seems to be for windows?

Thanks!

_alexdon_

Sorry,out of ideas for MAC.Contact a staff member:

alexdon

Fredrik_L

Hi nicmenicnic!

I'm very sorry to hear about you problem.

I can't help you right now but I will check if you can trick the system and restore your phone.

As soon as I have an answer I will reply to you.

Best regards

Fredrik

nicmenicnic

great thanks so much! its killing me only have a few contacts and more importantly i lost most of my photos

Thanks in advance!

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