Back camera error problem

[Wel1]

Hi can I ask about the problem of my m5 dual back camera,I can't open it,if I touch the camera icon it will display only that the camera maybe used by another application

[Uliwooly]

@Wel1

Restart the phone and check again, also 

settings > apps > all > camera > clear data 

[Wel1]

Yes I do it but still not working,I do the reboot,and restart also but the problem are still exist.

[Uliwooly]

@Wel1

Boot on >> safe mode and see if the camera works

[Wel1]

I made already to Booton and safe mode,but still not working

[Uliwooly]

@Wel1

Repair the phone with PCC

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Wel1]

It is possible that I go to Sony service center in Philippines,to insure to fix the problem of my phone.if possible they can give me a warranty because I buy my phone on January 2016 in amerika.

[Uliwooly]

@Wel1

only your Local support can answer that question, but I don't think it'll be cover since it was bought in a different country. 

[Wel1]

It is very difficult for me now to configure my phone using the PC,because I'm a seaman and still onboard now.we only used a data Internet connection in our phone,that's why sometime the signal will vary.

[Wel1]

Can you give me any idea what the best I'm going to do with my phone.thank you