Android 5.1.1 Update-Camera has stopped functioning

[KyleJ89]

Hi guys,

So I updated to 5.1.1...and I'm regretting it big time. After the last update the camera wouldn't focus and that was already bad. Now if I try to open the camera I just get the message "unfortunately, camera has stopped". That is in the native camera app. Using google camera, I get a clack screen. Using instagram, the same.

I have performed a software repair. No change. I have booted in safe mode and the problem still persists. Any advice? Thanks.

[Christofer]

Hi @KyleJ89,

I'm sorry to hear this.

If this remains after a software repair you should get your phone examined further at one of our authorised service centers. Get in touch with your Local support team for information on where you can an authorised service center and how to proceed further.