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Android 4.2.2 - Sony Xperia L keeps restarting

dagrona
Visitor

Android 4.2.2 - Sony Xperia L keeps restarting

After my software update to Android 4.2.2 my phone kept restarting. 

For once the restarting continued for more than 14 hours in a row (where my phone was operational for 10 seconds in between restarting). 

After doing a hard (factory) reset & removing apps that never used to cause any problems, the phone works better again. Nevertheless, it still reboots approximately 14 times a day (and I think it also happens when I sleep). 

Problem is that I can't use those apps & my phone keeps restarting - in the middle of phonecalls etc. 

The phone is now 2 months old.. and I hope this bug can be fixed somehow. 

22 REPLIES 22
Alexander1
Champion

Hi, 

I suggest that you start your phone in safe mode to see if the problem you are expereincing may be related to any 3rd party application installed in your phone: 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

andyg0043
Visitor

My Xperia L also keeps retarting on Adroid 4.2.2  it alos locks up. I then have to remove battery to get it back !! 

Bring on bug fix I am missing calls since upgrading to 4.2.2 !!! 
Google ASK voice search also fails  after update !! 

This is a very serious problem !!!

Alexander1
Champion

Have you tried to start your phone in safe mode? 

If you still experience the same behavior in safe mode I suggest that you try to reinstall the phone software using PC Companion: 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > Press the blue link that says "Repair phone".

anjobaba11
Visitor

I have the same problem of the phone of keep rebooting. I got the phone yesterday and I had heavy use for installing and setting, logging in to all my apps...and then this problem started! seems started with a serious a conflict with Chrome with forced the device to reboot several time after using chrome but later on seems the phone got a software damage and kept rebbot randomly.

How to start the phone in safe mode? you forgot to explane it...

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_alexdon_
Expert

Press power button longer,you get the turn off option,tap longer on it,it should pop a message to restart in safe mode.

alexdon
anjobaba11
Visitor

thanks I tryied but not worj that way: the same power off option keep coming. (weird).

so I have to do the second way of boot the phone with volume down phold too.

bad news: even in safe mode the phone is rebooting 😕

really cant figure out what is it ...... and I have this phone since 2 days only!

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_alexdon_
Expert

Download sony update service,attempt a repair.

alexdon
reededdie
Visitor

Hi

I have recently started to have this issue, I uninstalled the two latest apps (twitter and facebook messenger) think that it may be them.  I have tried safe mode and my phone still restarts when using chrome browser.

i am happy to try the repair out when i have time, is there any way I can submit a diagnostic to sony?

Thanks

elite_soft
Visitor

(Sorry for my english)

Hello! I have a similar problem! Tested firmware 4.2.2: .26, .14 and .17 (new).
Everywhere occur random rebooting! On Android 4.1 everything is fine! Ask programmers Sony - check / test it thoroughly.

I've already done: Repair on Sony PC Compacion and Sony Update Service. The problem is not solved. Even in safe mode.