Album issue,,,

[Memo-azizi]

i have a problem with the album app which is when i play a video it hang and still loading for like 3 to 4 seconds and sometimes it says (cannot play)...help please.

[Rod_]

Sounds like maybe a file format issue. Unless you are talking about video you recorded with the phone yourself. Then it's not because of the file format. But if it's video you transferred to the phone, it might be. If you transferred the video file straight on to the phone internal memory or an sd card just by using drag and drop (or copy and paste) using Windows Explorer or synced it with Media Player, then it could be that the phone doesn't possess the correct codec to play the video file properly. That could result in stuttery playback, an out of sync soundtrack, or complete inability to play the file.
There are 2 ways around that problem that I know of. One is to use a 3rd party player off the Play Store like VLC Player or something like that instead. The other is to sync your video files to the phone with Sony's own Media Go software. If your video files are of an incompatible format for the phone it does a conversation process on any files you've selected to transfer, converting them into .mp4 or .m4a format or whatever it is the Z1 uses, before it actually transfers them and then they play pretty much perfectly on the phone after that.
If it's doing it with video you recorded or video you transferred with Media Go then that's another problem with the app or something and I would download another video player off the Play Store, there are a few there, and try that.
Did this help?

[Memo-azizi]

no actually i did not copy anything from my pc ..but im using a third party app to instal videos from the instagram and when i play it on my album later it hang for like 3 seconds or cannot play with the keypress sound disappearing.

thanks for replying.

[Rod_]

I see.
MX Player is the most popular free video player on the Play Store. Maybe try it and compare the results.
If it plays them when the player in the Album app can't then it could be that the Instagram downloads are in a format that your Album player cannot play.
Video codec and different file type playback ability is one area where Sony phones are nowhere near as good as Samsung's. Samsungs can play just about any video file type you throw at them (but I still prefer my Z1).
It might be, in order to be payable with the stock Album player, you'd have to download to your pc from Instagram, then transfer it using Media Go like I talked about.
Maybe try MX Player on the files you've got in the phone already.
If it plays them and Album's doesn't, it's the 'lack of a codec for Instagram's file format' thing.
Only other idea I can think of is it's a bug after updating, if you've recently updated to Android 4.4.4. There is a lot of talk on the forum about problems after doing that.
That's about all I can think of at the moment. Try MX Player or another. It would be a faster solution than downloading to a pc then transferring with Media Go.

[Memo-azizi]

the problem is still with my album even with the mx player:smileysad:.